Terms and Conditions

• "Platform" means the AIO web application, dashboard, APIs, and all associated tools and features accessible via an authenticated account.
• "Website" means the AIO public marketing website at aio.io and all subdomains.
• "User" means any individual who accesses the Platform or Website, whether as an account owner or invited team member.
• "Organisation" means the company or entity registered under a single AIO account.
• "Subscription" means a paid plan that grants your Organisation access to the Platform for a defined billing period.
• "Content" means any data, text, URLs, prompts, instructions, or other material you submit to the Platform.
• "Output" means any AI visibility report, citation data, crawlability assessment, recommendation, or other result generated by the Platform based on your Content.
• "Confidential Information" means any non-public information disclosed by one party to the other in connection with the Service that is designated as confidential or that reasonably should be understood to be confidential.

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, if higher) to use the Service. By agreeing to these Terms, you represent and warrant that:

• You are at least 18 years old.
• You have the legal capacity and authority to enter into these Terms on behalf of yourself or your Organisation.
• If you are acting on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.
• Your use of the Service does not violate any applicable law or regulation.

Access to the Platform requires account registration. You agree to:

• Provide accurate, complete, and current information during registration.
• Keep your account information up to date.
• Maintain the security of your account credentials (magic-link tokens, session tokens).
• Notify us immediately at [email protected] if you suspect any unauthorised access to your account.
• Take responsibility for all activity that occurs under your account, whether or not you authorised it.

We reserve the right to suspend or terminate accounts where we have reasonable grounds to believe the registration information is inaccurate, or where there is suspected fraud or abuse.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable local, state, national, or international law or regulation.
• Infringe the intellectual property, privacy, or other rights of any third party.
• Upload, transmit, or distribute malware, viruses, spam, or other harmful code or content.
• Attempt to gain unauthorised access to any part of the Service, our systems, or any third-party systems.
• Use automated means (bots, scrapers, crawlers) to access or extract data from the Service, except where expressly permitted by us in writing or via a designated API.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform.
• Interfere with or disrupt the integrity or performance of the Service or any related systems.
• Resell, sublicense, or otherwise provide access to the Platform to third parties without our prior written consent.
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity.
• Use the Service to process data of individuals under 13 (US) or 16 (UK/EEA) years of age.
• Use Outputs to make automated decisions about individuals that produce legal or similarly significant effects without appropriate human review.
• Engage in any conduct that we reasonably determine to be harmful to AIO, other users, or third parties.

We reserve the right to investigate and take appropriate action for any violation of this Acceptable Use Policy, including suspending or terminating your account without refund and reporting conduct to law enforcement where appropriate.

Each party agrees to keep the other's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent, except as required by law or as necessary to perform obligations under these Terms. Each party will use the same degree of care to protect the other's Confidential Information as it uses to protect its own (but not less than reasonable care).

AIO will keep your account data, business data, and Outputs confidential and will not share them with third parties except as set out in our Privacy Policy.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into and forms part of these Terms. By using the Service you acknowledge and agree to the Privacy Policy.

To the extent you submit personal data of third parties (e.g. competitor contacts, employee email addresses) to the Platform, you represent and warrant that: (a) you have a lawful basis to process and submit that data; and (b) you have provided any required notices to, and obtained any required consents from, the relevant individuals. You act as the data controller for such third-party personal data; AIO acts as the data processor.

The Service integrates with or links to third-party services, including Stripe (payments), AI engine providers (Anthropic, OpenAI, Google, Perplexity, xAI), and analytics providers. These third-party services are governed by their own terms and privacy policies, and we are not responsible for their acts or omissions.

Our website may contain links to third-party websites. Such links are provided for convenience only and do not constitute our endorsement of those websites or their content.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• We expressly disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy, non-infringement, and quiet enjoyment.
• We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Outputs (AI visibility reports, citations, recommendations) are generated using automated AI analysis and are informational only. They do not constitute professional legal, financial, marketing, or business advice. You are responsible for independently verifying any Output before acting on it.
• AI engine responses and third-party data sources may be inaccurate, incomplete, or out of date. We are not responsible for the accuracy of data returned by third-party AI APIs.

Some jurisdictions do not allow the exclusion of implied warranties. In those cases, the above exclusions apply to the fullest extent permitted by law.

To the maximum extent permitted by applicable law:

• Cap on liability: our total aggregate liability to you for any and all claims arising out of or related to these Terms or the Service shall not exceed the greater of: (a) the total fees paid by you to AIO in the 3 months preceding the event giving rise to the claim; or (b) USD $100 / GBP £100.
• Exclusion of consequential damages: in no event shall either party be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, revenue, data, business opportunity, goodwill, or anticipated savings, even if advised of the possibility of such damages.

Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable law.

Some US states do not allow certain limitations of liability. If you are a consumer in such a state, some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless AIO and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of these Terms;
• Your use of the Service in violation of applicable law;
• Your Content (including any claim that your Content infringes a third party's rights); or
• Your violation of any third party's rights.

By creating an account, you consent to receive communications from us electronically, including by email and in-app notifications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. This consent is given pursuant to the US Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and equivalent UK legislation.

Notices from you to us must be sent by email to [email protected] (or [email protected] for legal notices). Notices from us to you will be sent to the email address on your account.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

For users in the United States: to the extent any provision of these Terms conflicts with mandatory consumer protection laws in your state that cannot be waived by contract, those laws will apply to you to the extent required.

For users in the European Union: nothing in these Terms affects your rights as a consumer under mandatory EU consumer protection legislation.

Subject to Section 18 (which applies to US users), any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory applicable law requires a different jurisdiction. Before initiating legal proceedings, both parties agree to attempt in good faith to resolve the dispute within 30 days of written notice.

Please read this section carefully. It affects your legal rights.

For users located in the United States, the following applies to any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute"):

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND AIO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS IN CONNECTION WITH ANY DISPUTE. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

If this class action waiver is found to be unenforceable, the agreement to arbitrate in Section 18 shall be null and void with respect to the affected Dispute, which shall then be resolved in a court of competent jurisdiction.

We may update these Terms from time to time to reflect changes in the law, our practices, or our Service. We will notify you of material changes by email (to the address on your account) and by updating the "Last updated" date at the top of this page at least 14 days before the changes take effect.

If you do not agree to the updated Terms, you must stop using the Service and cancel your Subscription before the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

• Entire agreement: these Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and AIO regarding the Service and supersede all prior agreements.
• Severability: if any provision of these Terms is held unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.
• Waiver: our failure to enforce any provision of these Terms will not be deemed a waiver of future enforcement of that or any other provision.
• Assignment: you may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms freely, including to a successor in a merger or acquisition.
• Force majeure: neither party will be liable for failure or delay in performance due to causes beyond their reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, labour disputes, or failures of third-party providers.
• No partnership: nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and AIO.

For any questions about these Terms:

• General: [email protected]
• Legal notices: [email protected]
• Privacy: [email protected]
• Registered address: AIO Labs Limited, 60 Tottenham Court Road, Office 1097, Fitzrovia, London, W1T 2EW, United Kingdom